When the item is delivered, you will get a message from eBay letting you know the seller has the item and will issue your refund within 6 days. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. Need to return something you purchased? If you use an eBay returns label, tracking details are automatically uploaded. How should I return the item? Keep in mind that the condition of the item you send back to the seller is … Here’s how to add the tracking information to your return if you’re using your own return shipping label: Go to the return request in Purchase History If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). For more information, see our Condition of returned items policy. The buyer will then get an email with the order tracking details. We'll make sure you either receive the item you ordered, or get your money back. Drop off your package at a post office or street letter box, then track it online. Step 1 - Select Print Return Label in the Return Services drop-down list and enter the required Merchandise Description. If you need to create a return shipping label and don’t have a preprinted FedEx label or emailed QR code from your online store, you can create one on fedex.com via your computer or mobile app. When the seller replies, we'll send you an email with details of the next steps. It usually takes 3 to 5 business days for a PayPal refund to go through. The seller had authorised the return and Ebay issued me with a RM48 Tracked prepaid returns label. If they agree, you need to send funds to cover the cost. Easily create and print a return label with Click-N-Ship ®. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. For items that have a total cost of $750 or more, signature confirmation is required. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and you’re responsible for the return shipping charges, they’ll need to work with you to agree on the shipping service and cost before returning the item. Here are your options: If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. For more details, please see our Condition of returned items policy. When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. Confirm your return address on the label. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. At that time, we will close the return for you with no impact to your seller performance. You can get your label printed at a participating Canada Post location by bringing in your QR code. This morning, i returned an item (SNAD) to a seller. Enter your search term to display live search results. Here’s how you can let the buyer know about the label from the View return details section: Use the carrier’s shipping calculator to find out how much return shipping will cost. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. You must put the tracking number in when prompted, otherwise you do not receive a refund, and then have to go through CS, which by all accounts is not the most pleasant of experiences. Depending on the listing, you can return one item or multiple items. If you want return shipping to be insured, see our section on alternative return shipping options. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Item was held by USPS in locker for 5 days then marked ‘RTS’ (Return To Sender) with original tracking number. 30 days later tracking shows ‘in transit to sender’ but still no delivery info. Once your package is ready to go, text its label number to 2USPS (28777) to get tracking text alerts 3 sent right to your phone. Why was my refund less than the amount I paid? Can I return an item if my account is suspended? Add a message to the buyer. Buy an eBay return label. When your return request is accepted, you’ll receive a return shipping label from either the seller or eBay, or you’ll be asked to purchase one directly from a carrier. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. If the return is being shipped with a different label provider, the seller may have added the number for you. Remember to add the tracking information to the return request. If you don’t use an eBay-generated shipping label, add the tracking number manually. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. 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