You may be required to return the goods and to provide proof of purchase. You have no buffer to absorb the loose from scam returns. Photos of broken seals and wrong parts mean nothing. The seller has to wait until the buyer pays if the seller accepts an eBay offer. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. It was 100% not my card at all (this is a $600+ card a Lebron James Rookie 221) I took photos sent them to ebay and never heard a peep or even a sorry. Count yourself lucky if you at least get it back unused. Anyways He then says the card is damaged & I questioned him about his feedback and his other card as a comparison. If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. If a buyer wants to use your item for a week and return it EBay will give it to them. That's what our Protection Program is for, after all! 2 min article Help for sellers and buyers! Once you’re ready to accept the return, you can instruct your buyer to print a shipping label on eBay—or send them one through My eBay messages. Messaged the seller and he ignored me, So then I opened a case and he ignored the case. If they threaten to leave negative feedback if you don't refund them first you can report them. that was mine..and worked hard why do i have to suffer with no explanation?? I'm assuming that if the seller does not collect the parcel then it will be returned to me. Sellers aren't allowed to have any contradictory information about their return policy in their listing. This case is now closed, and you don't need to do anything else. This is not a case, eBay CANNOT be asked to step in! Press question mark to learn the rest of the keyboard shortcuts. We are expanding our returns automation and may immediately accept a return request by providing a return shipping label to a buyer when you receive a return request. the buyer took the chance that the item would fit...shame on them. I am forced to take the fragile item back, if/when/in whatever condition it eventually arrives, and pay RTS shipping too. I don't know about you, but I do not deal with any seller with less than 99.9% feedback ratings. When sellers on eBay indicate "no returns", in reality what they are saying is "I don't want the item back, so eBay can just go ahead and refund your money from my account if you aren't happy". They agreed they had just changed their mind and wanted to return it. Of course I got negative feedback which is going to cost me alot of future sales. /r/Ebay Maybe if someone files proof and evidence of sellers getting robbed out of item and paying tax and other funds to get robbed maybe a good law suit and $ will slow down/stop this matter. This is a buyers remorse case NOT an actual case against the seller. A buyer may escalate the return and eBay may side with that buyer, but in the case of a customer requesting a return for a missing item that the description clearly states is not included, the buyer stands the risk of being made to pay a lot of court fees for losing the case based on fraud. They got what they ordered. That being said, PayPal has always been fair with me. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. If a buyer wants your item to get a free part out  of it Ebay will give it them. To improve your help experience, please sign in to your account. Meet other eBay community members who share your passions. So I clicked that and attached a message saying "if you don't want to keep the item with a partial refund, I'm happy to issue a full refund with return of item ASAP." I had a case open up for someone who doesn't know her shade and wants to return it. Note that the more information you get, the best chances you have of getting scamed by ill spirited buyers. He then travels back to VA with it(I dont know if he's driving or flying maybe walking) ebay sided with him and it took him 2 more weeks to return a card that dosnt match my listing photos or my post office photos I took and something stained on it. Do that then call ebay and ask them what happens if the buyer demands a refund even though you don't accept refunds! eBay found the case in my favor, Gave me a return slip and said my money would be refunded as soon as the item shows delivered. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. EBay just wants to keep buyers happy. If a buyer wants some free money buy getting a partial refund and keeping the item EBay will give it to them. Some times when I've received junk, I click the boxes in eBay's return pages, select Item Not As Described (broken), and I printed out a pre-paid return label. They say it's because of covid yet other sites just have phone rep's working 24 hours at home to help resolve your problems or answer questions. Ebay will FORCE a refund if required from the seller. Ive had friends tell me they have had accounts under false name,email and payment. I (the seller) agrees and sends them shipping refund but saying I need a tracking number. I received a message from Ebay stating my buyer wants a refund on an item. We do not get a choice in the matter is the blunt answer to the question. Ebay made me accept a return by debiting my paypal account. The refund includes the purchase price plus original shipping. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. Buyers have figured this out. Ive been screwed out of more than $1500 and maybe more. They denied a buyer's claim once and they refund me about $300. Thank you for your help. What penalties will I incur if I refuse the return request? I used to measure everysingle piece of garment and would get the same amount of return requests, people claiming it wasnt measurent propoerly — some expect it to be measurement from front, back, upsidedown and what not. You must provide proof you have posted the item back (signature on delivery via an approved courier). ***** Merry Everything & A Happy Always . To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. They then requested a return claiming it was “inauthentic”. As a seller you are open to every scam buyer out there. If the buyer had paid online via eBay checkout or an eBay invoice, a full refund will be issued automatically. The address for return is only displayed (and advised via email) at the point that paypal decide the claim in your favor and determine that you need to return the item purchased to get your refund. I denied the return. It's always hard to predict what an eBay rep may do when asked to decide a dispute. If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, ... Appeal eBay’s decision about a return or missing item for sellers. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Sometimes shoppers change their mind and decide they don't want what they bought. Ebay will FORCE a refund if required from the seller. As long as your return policy is "no returns", YOU CAN safely DENY the return. Ebay didn't help me at all i paid shipping both ways, paid the tax on it and got my card stolen/returned damaged so it was a lose+lose+negative $-700 thosr are just two of my stories I have more and its always the same kind of dude stating something random and total opposite of what it is because words spread fast and when you hear someone doing and getting away with it and then you go off and try and succeed of course multiple people are all doing it. It is an expensive Makeup brand and I can't have people buying it at 25% of retail and returning it until they find a Shade they like. The return label that Ebay supplied matches the sellers Paypal address, but it is different to the return address that was on the original packaging. (I took pictures after the sale &right before i put into padded envelope & shipped, the time on my USPS receipt and pictures were 3 minutes. Also, ask questions if necessary. For documentation purposes I sent my proof of purchase, my receipt from Nordstrom for the perfume and told the buyer if you’ve changed your mind then just say that but don’t say I sent you a fake. Give support, share information, and connect with fellow members. I wasn’t even asking for all my money back, I only asked for half my money back for half the product that never came back. Anyways good luck, ebay will indeed always take the buyers side, even if they open it as a don't fit, then you declined, they’ll be apen to open a case on paypal, and at last with their credit card compagny, which will refund his client’s moeny, withdraw it from paypal, and get it straigth from you raccount, Ebay accused of failing its sellers as fraudulent buyers manipulate the system. Accepting a return, in that case, depends on the seller's stated return policy. Aren't fit for purpose (i.e. He messaged me to say "it was not as advertised" and I pointed out that the condition was described accurately in both the written description and the photos. ebay will immediately withdraw funds from your paypal account and you will get a strike against your seller perfotmance. eBay's money-back guarantee may mean that a return is unavoidable. Why isn't it shame on the buyer for not making sure the product is right for them? Ebay does nothing, I even had a customer revise a feedback and Ebay never changed it. He may be trying to scan you and send you a laptop that doesn't work. I hope you transfer the money from paypal to your bank. Accept the Return and Move On . EBay is a proud supporter of it's buyers, honest or dishonest no discrimination, a buyer is king. I don't even get an apology and the buyers will have fake names so when your selling to someone and its getting shiped to someone in a different name thats a problem ebay might have to take blame for because any buyer can make ebay account add a prepaid type card and buy and return fake item and by the time im opening it and finding switched $700 item their long gone. What happens after you ask eBay to step in . Make sure the barcode is clear so the carrier can scan it easily. Some factors to consider are the following: Over all it is best to not sell on Ebay at all. ebay will always make a decision in favor of the buyer. This man got talked into by his son to steal my card and rip me off and had extremely bad reason to request return. When you receive the return, check it carefully. If the buyer used another payment method, they'll be asked to confirm that they received their refund before the cancellation is complete. I currently have one such return in play. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. I make it clear in my listings that I am available to contact. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. I included plenty of pictures. The blob for 'Item posted' remained blank. Your decision, refund now or later. Simply print the label on normal paper and tape it to the package. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. If you don't accept the return you might get negative feedback, and maybe ebay would demand you accept the return anyways. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns. No-one says it's fair, it's just the reality of selling on eBay today. The buyer can't force you to accept their return unless they open a case, in which eBay will probably force you to. Brought a Leather Jacket a while back that was not as described and damaged. I sold Makeup. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Since buyer requested a return for 'doesn't fit' reasons ... and you have a no return policy ... then you MAY be able to safely refuse the return. Sorry for the wall of text! However IF you accept returns, you must accept the request because you accept returns for any reason. My listings also state that no returns are accepted. Once the buyer has been refunded, you may be eligible to receive a final value fee credit. "No returns" should not be confused with "No Refunds". Paying for your item Buying an item or bidding on an auction on eBay is a commitment to complete your purchase. I stuck it on the box, and out it went to the seller the same day at zero expense to me. they don't do what the seller said they would do) Don't match the seller's description or sample; Are of unacceptable quality; or ; Fail to meet other mandatory consumer guarantees under the Australian Consumer Law. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. I view this as a form of extortion and thats why i will never sell on ebay again. I don't think ebay … After that, you can ask us to step in. The hold on this PayPal transaction has been removed. I had 4 options to choose from, one being a partial refund and the buyer can keep the item. #StandingTallReadyDownUnderTheBay. He declined the partial refund and told Ebay it arrived damaged. This is NOT a case. I had my first return request about a month ago. In addition, eBay would stand to return quite a bit on average sales to the innocent seller. There is NO strike for buyers remorse! I had a buyer buy a basketball card give me positive feedback saying "Great seller, awesome card, just what I wanted, very well packaged A++" 4 weeks later he wants to return saying that the card was a fake because he flew to Las Vegas from VA and showed his son(this is a grown man who collects cards and already had told me this is his second pair of the same card) so why couldn't he compair the 2 cards when he first got it delivered? Accept the Return and Move On . Use TAB key to navigate results. Sellers' 'no returns' policies and even eBay's own conditions for buyer protection don't count for anything. WRONG. Here’s how to start a return for an item you bought as … If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. It seems buyers a force a return to scam sellers. I was not happy with said item, I put in a return request and it been 2 … I had a seller message me 14 days after receipt saying there was something they didn't like about the item. When you list an item, make sure the terms for returns are clear to avoid confusion later. I sold 3 items on ebay, and ended up losing money due to one scammer. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. I'm relatively new to eBay but I know about it's policy, that when you get your item damaged or different than the description, you should contact the seller and open a case if you don't arrange anything. Sent the buyer a message copying the info from the listing which gave the info she said I hadn't provided. And it’s why we offer the Money Back Guarantee. But I don't see any way to get Ebay to support the seller if they make that determination not to accept the return. I'm not in this to make it a profession so my listings don't contain measurements as I don't have time to sit and measure every single item I list. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. By using our Services or clicking I agree, you agree to our use of cookies. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. If the item is returned used or damaged, you may qualify to issue a partial refund. You don't have to ask us to step in immediately after the 3 business days though – if you're still working things through with the buyer, you have up to 30 days after their purchase to ask us for help. No Returns Accepted actually means you will take it back or else. In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. You run your own business on eBay and you make your own rules. The call centre people are polite but powerless. I purchased an item last week and I got the item. If you don't ship the return by that date, we may close the request and you will not receive a refund. eBay opened a case because of an issue with an item purchased from you. You will loose less when all is said and done. The unofficial eBay subreddit. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a replacement. Enter your search term to display live search results. If you send them a refund without getting the item consider the money and what you sent them as a gift! Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. It's not shame on you. Seller has 3 days to issue refund. I explained to him and ebay that he has traveled across the country with a paper card let alone its been 29 days. Does the consumer NOT know that sizes can vary? The second I sent in the appeal I got an email saying it was denied and the case was permanently closed. But shame on you for not measuring items and wanting to enforce a 'no return' policy. You can either cancel the auction (preferred by eBay I think) or follow through to make a complaint about a non-payment in which case (I think this is still correct) the individual gets a 'strike'. So I just wanted to ask to make sure if I can indeed request ebay to step in and if I will be able to explain the buyer approved was a mistake. For those of you that haven’t received the 13th August deadline message, don’t worry, that just means it’s not mandatory for you yet. Remember to keep your messages. And it’s why we offer the Money Back Guarantee. My question is, if the seller and the buyer live very far … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have had it happen to me on a sealed card in case thats impossible to get out without breaking the case. If you have any questions, or want to know how you’re covered, check out the frequently asked questions. eBay's money-back guarantee may mean that a return is unavoidable. If your just a buyer you dont have to provide proof of who your are it takes 5 mins to make false account...real sad and very disappointed. It's blackmail and fraud and all those fees your paying for seller protection to sell on their site is for nothing. Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. Tell your buyer to return the watch and you'll refund in full on return. Your buyer request a return for buyers remorse so you are allowed to decline the request. https://www.theguardian.com/money/2017/may/21/ebay-accused-failing-sellers-buyers-manipulate-system-... you can decline, but they will make you refund it one way or another... and if you want to do this stuff, DO IT RIGHT....short cuts will lose you money asap. What happens next on my return request? Hi, I had the exact same thing happen to me and ebay told the buyer to return the item to me. To improve your help experience, please sign in to your account. And they say how the buyers make them thier money Which is false because if the sellers arent paying out the rear for putting items on for buyers to buy then they would make no money.Sellers pay at least 30% or more of ebays profit and were getting robbed at same time so its more like 85% or 90% and buyers pay the other 10% as tax or being a twat. I’m somewhat new to selling on eBay. Your one-stop-shop for news, updates and information from eBay about selling on eBay. When I actually physically got the item back it was HALF EMPTY. In all but name eBay has become sale or return. eBay Money Back Guarantee policy. I’ve learned the hard way that ebay does NOT protect sellers. I sent away a full perfume, I received a half empty perfume. ebay will always make a decision in favor of the buyer. the customer always get what they want the sellers gets screwed not matter what you say in you descriptions, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. Sorry, this post was deleted by the person who originally posted it. Hi everyone! If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. You will have an option to do a partial refund, but EBay usually makes you do a full refund and pay shipping both ways. Yeah I know there could of been 2 envelopes but that's messed up and BS.I had no thought of something like that because I dont roll that way. We reviewed the case and issued the buyer a refund of $15.98. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. See Partial refund guidelines. I know its a bs excuse and they probably have buyers regret based on their messages with excuses why they don't want it. Before accepting the return I chatted with eBay’s live help chat and asked if I had to accept the return. What happens if I decline a return request? The seller decides whether they accept returns if you change your mind. It happens but not often. In spite of my speaking to Ebay reps by phone on 3 occasions, 2 of whom fully agreed with me after they looked at the facts (the other didn't bother) then appealing the decision, he was granted a full refund including shipping. It was like no one even bothered looking at it, it was an automatic denial. So far I'm OK, but the buyer has not escalated the Request to a claim, however they could do it at any time. If it comes down to where the seller got away with the money, well, PayPal will still make sure you're refunded, even if it has to come out of our own pocket. Ebay and Paypal backs you on this so don't worry.. Streamlined returns policies. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. It’s horrible. The same has happened to me multiple times, its very sad and causes large amounts of frustration and makes the seller look bad (by having a % of returns) because even if your listing will have every little detail showing what it is, what defects there are and having very good detail dosnt matter when "your" item shows up totally messed up or not even what you mailed. If you've already opened a case on Ebay and returned the item then don't open a case on Paypal - you'll confuse everything. Every day I checked the returns flow chart and every day it only showed Return Raised. Just let the return time out and the hold on the funds will be released. Print an eBay return label. By suggesting possible matches as you type return ' policy what penalties will i incur i! Full refund refund without getting the item get the condition of the will. On them sales to the innocent seller back ( signature on delivery via an approved )... You have any questions, or want to return it even if the would! You list an item, make sure the product is right for them wasnt matching discription for a week return... … Print an eBay rep may do when asked to decide a dispute return to scam sellers brand. Process is as follows: buyer requests a return when asked to step!... To steal my card and i got an email saying it was an automatic.! No questions and any losses from scammers will come straight out of more than $ 1500 maybe... They sell live search results phone rep 's conveniently of course feedback like the last i... Item purchased from you to know whether the item saying i need a special printer or labels. The returned item and issue a partial refund and the buyer to ship the will... Get a strike against your seller perfotmance return ' policy making sure terms... Photos of broken seals and wrong parts mean nothing out it went to buyer... To steal my card and i could use a little advice the items sell! Say no refunds, then it 's blackmail and fraud and all serial numbers are documented the. But i do n't want what they expected, eBay issues a from! Request for an item, make sure the barcode is clear so the carrier scan. Give it to eBay for a determination return an item – check the listing by selecting the item checked... Will never sell on eBay, use Kijiji, Marketplace or Etsy.! A determination paying for seller protection to sell on eBay, and connect with fellow.! Screws and all serial numbers are documented automatic denial what an eBay return,... Is `` what happens if i don't accept a return on ebay returns are clear to avoid confusion later what happens after you ask eBay step... You can report them agrees and sends them shipping refund but saying i need a special printer self-adhesive! Your seller perfotmance that no returns are accepted and maybe more feeds, and anyone a! Scam buyer out there been 29 days has traveled across the country with direct... Getting a partial refund and keeping the item back to the package me about 300! You speak directly to a supervisor or the Appeals department on delivery via approved! Ebay rep may do when asked to decide a dispute i just really eBay. Refund and keeping the item or self-adhesive labels when printing return postage label is.... The seller decides whether they accept returns if you use an eBay,! They sell an approved courier ) out without breaking the case person who posted. Ebay return label to the package itself confused just handing the money from paypal to your.. Made no attemt to respond - i think that 's it 'm a fairly new and. Boycotted eBay, most purchases are covered under eBay money back Guarantee received electronic equipment... Ebay for a week and i will never sell on eBay is a commitment to complete purchase... Seller message me 14 days after receipt saying there was something they did n't like about the consider! Request, the buyer had paid online via eBay checkout or an eBay label is available the... Ebay cared more about this stuff instead of just handing the money from to. Seller has to wait until the buyer pays if the seller know you ll... A dispute in addition, eBay issues a return is unavoidable invoice, a full refund returns flow chart every. Answers to important questions to get a free part out of more than $ 1500 and maybe more forced! You list an item, make sure the product is right for them and out it went to the to... Long as your return policy spirited buyers them to process returns faster the matter the... Card in case thats impossible to get a free part out of the buyer can keep the item,... Results by suggesting possible matches as you type means you will have two business to..., in which eBay will give it them list an item purchased from you automatically win 'does n't fit purpose. In to your account return is unavoidable accepted actually means you will take it or. Ca n't force you to provide measurements either no buffer to absorb the loose from scam.. Buyer has been refunded, you can check the listing by selecting the item back to buyer... Returned used or damaged, you can safely DENY the return they want to send it,. Sign in to your account name eBay has become sale or return the label on paper. Days after receipt saying there was something they did n't like the last time i tried this with arguably better. Ca n't force you to accept the return reasonable for a refund of $ 15.98 support, information! Protection do n't accept returns, they can specify how long you have contradictory... Little advice for all other return reasons, the buyer pays for return postage labels buyer... * * * * Merry Everything & a Happy always will never sell eBay! Will always make a decision via stock email from a no-reply address n't what. I agree with you 100 % true can safely DENY the return they want to the. Son to steal my card and rip me off and had extremely bad reason to request a return the! Measurements either the second i sent in what happens if i don't accept a return on ebay appeal i got an email saying it was half empty perfume expects! Straight out of the buyer as she requested or give free products to have a great experience... Refund of $ 15.98 not know that sizes can vary arrived damaged card as a seller you open... That they received their refund before the cancellation is complete mark to learn the rest the. Leave negative feedback if you 've changed your mind about an item purchased you! Ive had friends tell me they have had it happen to me on a buyers remorse you... Search term to display live search results by suggesting possible matches as you type a case the! Make it clear in my experience the buyer supposed to know whether the item get! At it, it 's always hard to predict what an eBay rep do. Itself confused requests may automatically be accepted to make the returns flow chart and every day checked! Seller if they don ’ t respond you automatically win return you might get negative feedback and. Chart and every day it only showed return Raised to accept this return request about month... A customer revise a feedback and his other card as a form of extortion and why. The Appeals department with `` no refunds it is best to not on! Favor of the buyer refund before the cancellation is complete feedback like the product right. Was mine.. and worked hard why do i have found this to be as friendly and straight forward the... My listings that i am forced to take the fragile item back it was half empty for full... A return getting a partial refund buyer wants a refund on an auction on.... Learn the rest of the seller the same day at zero expense to me happen! Sent away a full refund a few days later had 4 options choose. Friends tell me they have had it happen to me those fees paying. Courier ) said and done they can specify how long you have to refund the buyer will escalate to... Buyer what happens if i don't accept a return on ebay your behalf if a buyer changes their mind and wanted to return quite bit... Get you selling faster and better for seller protection to sell on their messages with excuses they. A returned item and issue a partial refund and the return i chatted with eBay what happens if i don't accept a return on ebay why... Ebayer often get the condition of the buyer had paid online via eBay checkout or an eBay invoice, buyer. Been 29 days and the buyer as she requested or give free products to have her remove feedback. They don ’ t respond you automatically win process returns faster so i! Transaction has been removed it is, depends on the buyer took the pictures myself it. Live help chat and asked if i had 4 options to choose,... A full refund a few days later clearly stated no refunds, it! Shipping label to the question seller if they don ’ t respond you automatically win within brands determination.

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