What is the role of service courses in business development? A minimum of 1 year experience in customer service or customer relationship management. Certified Customer Service Professional listed as CCSP. CCPC Global Inc. (The Canadian Council of Professional Certification) was established for the purpose of recognizing, by way of certification, the accomplishments of professionals working in their specific field of work. By completing 15 hours through a combination of these various activities, certified members reinforce their existing skills and build new skills, while being exposed to up-to-date information relevant to the customer service profession. The exam is given in booklet form. Customer service representatives, supervisors, team leaders, and anyone who would like to learn more and join the Contact Centre / Customer Service industry. Over a great play to get your certification and know you will know what your doing when your done.â. CSPN programs are certified and accredited by CCPC Global to ensure quality, content, and engaging delivery. Pricing is based on full-cost tuition for a Medical Assistant or similar program before financial aid. You are required to obtain 25 hours of professional development activities every three-years. Follow us on Linkedin or subscribe to our mailing list. Customer service supervisors, managers, and anyone who would like to learn more and join the Contact Centre/ Customer Service Industry. The accredited programs may be achieved in any sequence. Copyright © 2021 | Privacy | Inbound Marketing by ColdAd⢠| CCPC Global Inc, Professional level customer service skills and expertise for staff, Recognition for achieving your designation as a Client Service Specialist or Professional, Development of high customer service standards within your organization, Assessment and standardization of best practices, Exam at end of each Accredited program completion. 32 Emms Drive This program offers the designation of CICSP (Certified International Customer Service Professional) to candidates who demonstrate their understanding of the fundamentals of the profession through the successful completion of rigorous professional certification examinations based upon the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK). CCPC is your Mark of Excellence. Your commitment to continuous learning will ensure you are always at the forefront of knowledge in your career. Certified Customer Service Professional The National Professional Certification in Customer Service signifies that the person who earns it has demonstrated knowledge and skills noted as important to successful employment in best-practice, high-performance companies in the sales and service industries. Our Customer Service Coach qualification recognises the valuable and skilled work that professional qualifications coaches perform. How you will benefit. Completion of CSPNâs certification process confers the right to use the title Customer Service Professional and right to use the initials CCSP© after oneâs name. Add to My List Edit this Entry Rate it: (0.00 / 0 votes) Translation Find a translation for Certified Customer Service Professional in other languages: Select another language: - Select - 简体中文 (Chinese - Simplified) CCSP is administered by AIBMC (The American Institute for Business Management and Communication); one of the most renowned institutes in business management and communications in the United States. This certified customer service professional training course focuses on the entities, essentials, enablers and evaluation tools involved in a performance of customer service. Certified Customer Service Professional - How is Certified Customer Service Professional abbreviated? We are taking all the right precautions to ensure our MedCerts Student Enrollment Consultants, Advisors (and the whole MedCerts team) stay safe. Surveys have found that it costs about eight times as much to acquire a new customer, as it does to keep an existing one. MedCerts is Still Open for Enrollments & Student Support. Go to CCSS Program Description  Go to CCSP Program Description. The certified customer service professional training adopts a unique approach, as it includes the performance management dimension. GET CERTIFIED: Do you know that you can secure a promising bright future if you have a professional qualification in Customer Service? This way, members know that the program will be accepted for CPD credit. This table is for reference only. Have a Student Advisor answer questions and develop your career plan. Visit CSPN at www.mycspn.com or call 905-477-5544. (416) 724-5339 Aptech Certified Customer Service Professional. Purpose of Continuous Professional Development. Approved programs (e.g., seminars, workshops, or conferences) display the CSPN CPD seal. One-day instructor-led customer service training classes are offered at your site. (1-877) 727-9218 Fax, CCPC Head Office Ext. This six-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service leadership- everything from customer service, sales, coaching, leading and more. CCXP Exam Study Guide - Certified Customer Experience Professional Flashcards {{cp.topicAssetIdToProgress[547243].percentComplete}}% complete Course Progress Best Score Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. If you need more help or direction, contact us. Schedule an appointment with an Education Consultant. The objective of the CPD requirement is to ensure that members, who are in good standing and are certified by CSPNCCPC Global participate in ongoing professional development activities. Administrative Customer Support Specialist, Medical Front Office Assistant and Administration Specialist, Pharmacy Technician Professional (ASHP/ACPE), Machining - Measurement, Materials, and Safety, CCMA Certified Clinical Medical Assistant, CBCS Certified Billing and Coding Specialist, Online Professional Development Certifications, CAPM Certified Associate in Project Management, NIMS Machining - Measurement, Materials, & Safety, CCSP Certified Customer Service Professional, Personal Advisors - text/call/email access, Exam-tailor + soft-skill training to build well-rounded careers, Exam-based + prerequisites and electives to meet credit hour requirements, 3D animations, immersive environments, interactive activities, game-based learning, Varies - typically videos & presentations. It covers everything related to customer service and provide a holistic improvement plan for the entire organization. An Administrative Assistant performs general clerical duties to include, but not limited to: photocopying, faxing, mail distribution and filing. The Customer Service Performance Professional Certification course offers a unique approach to managing the customer interaction. Pre-approved programs and activities are provided with a CSPN ID number. Truly, every module I have completed, I have a list of improvement plans that I want to implement. Certified Customer Service Professional . This course leads to a certification as a Certified Customer Experience Professional giving you all the tools you need. Duration: 2 Days. Held in Dubai - First Class Hotel - from Sep. 29 – Oct. 03 ,2019. Customer Service and Sales is a classroom-based, instructor-led program that typically takes 40-60 hours to complete, depending on group size. Elevate your status and become a Certified Customer Experience Professional. It is Certified Customer Service Professional. You must keep a record of your hours and submit your hours to CSPN headquarters. Upon completion of the program, you will be able to build a solid foundation for your career and gain an industry-specific credential that is recognized by major organizations. 9:30 am to 4:30 pm EST. I like the fact I'm not set with a specific time and day to do my course work. Directs visitors by maintaining employee and department directories; giving instructions. Exam Format: The CCSP (Certified Customer Service Professional) examination is a 3-hour exam, multiple essay and case study questions (5-10 questions). Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. The hours can be earned through CSPN approved continuing education programs and/or CSPN approved conferences and events. Prior knowledge of Customer Service is an advantage but not essential.  Visit CSPN at www.mycspn.com or call 905-477-5544. Professional, certified instructors with extensive experience in the service … MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. Certified Customer Service Professional. Certified Customer Service Professional (3 basic units of 2 days each ) (3 elective units of 1 day each) Overview. The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. The objective of CSPNâs certification process is to ensure that those Customer Service professionals who complete the accredited courses have the knowledge and skills to competently perform their function in the organization. It is each memberâs responsibility to track their own professional development activities. CSPN members may use the number to identify the activity in their CPD log. "Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. The Certified Customer Service Professional training course will enable participants to effectively manage customer handling with globally recommended techniques and practices. For more info please call: 0815 5555 710 . The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills). Taking the time to even consider obtaining (another) certification can be mind-boggling. Certified Customer Service Professional (UK Certification) Delighted customers return and send others; dissatisfied customers do not! Talk to an expert Enquire Now Continuing Professional Development (CPD) is an essential component of maintaining your designation. Professional Customer Service and Care Training Courses in UAE and other places. A certificate program teaches students to … They coordinate and maintain records for staff office space, phones, company credit cards and office keys, and they create and modify various documents using Microsoft Office. Introduction. CSPN designation process has four components: The accredited programs may be achieved in any sequence. Programs are available as public sessions and customized onsite training. Copyright 2021 MedCerts LLC. The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) ©program equips participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. Looking for abbreviations of CCSP? Barrie, Ontario L4N 8H3, Business Hours Upon completion of the activity, participants are provided with this number. Academic & Science » Academic Degrees. Your time is precious as are your personal or professional discretionary dollars. The hours can be earned through CSPN approved continuing education programs, CSPN approved conferences, and events. The Customer Service Coach qualification: Customer Service in … Is Short-Term Online Career Training Right for You? A certificate program in customer service prepares students to pursue entry-level customer service positions. You are required to obtain 15 hours of professional development activities every three-years. The course validates the skills needed by every Customer Service Professional, while introducing the Performance Management variable in the equation. By the end of the program, participants will be able to: This certified course will cover everything from the most appropriate behavior and communication with customers, to tools and techniques used to analyze the level of service and improve it … All rights reserved. CERTIFIED CUSTOMER SERVICE PROFESSIONAL. I love working with my Students advisor, she was awesome always reaching out to encourage me as well as check up on me to see if i was having any issues. This three-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer serviceâcustomer service and sales. Local Business Definition and profile of the customer service professional: Desired attitude and mindset; Excellent customer interaction skills; Business acumen; Cultural sensitivity; Stress management. Toronto, Ontario M1P 1R9 Canada, Western Canada Office Ext. Language: English Date: Sep 24,2019 -This training is already in progress. âI loved taking my courses with Medcerts. Certified Customer Service Professional. Actual prices, durations and features may vary. They are the leader in recognition of both individuals and organizations that provide superior customer experiences. MedCerts is committed to the health and well-being of our students and colleagues. Rapid expansion of service industry has resulted in a huge demand for trained professionals who can tend to customers’ queries, and communicate well with them. Certified Customer Service Professional. Anita is the founder of the award-winning Customer Experience Professionals Association(CXPA) Melbourne Network where she strives to uplift the skill of CX professionals. A Minimum of 25 hours of business communication approved training. The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. They are the leader in recognition of both individuals and organizations that provide superior customer experiences. The Customer Service Institute of America Recognized internationally and accredited by the International Council of Customer Service Organizations, the Certified Customer Service Manager (CCSM) program is an excellent choice for current supervisors and managers looking to expand their skillsets and/or advance their careers. The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. 20 Bergen Road (1-877) 727-9217 Toll Free 1 Members must participate in Continuing Professional Development activities that will contribute to their skills, performance, and knowledge. If you are interested in applying for any of our certifications, simply CLICK HERE and follow steps. COURSE : CERTIFIED CUSTOMER SERVICE PROFESSIONAL; Course Overview: This course is essential for any professional who deals with customers. Customer Service. CSPNâs world class certified facilitators have delivered to hundreds of participants globally. This program is ideal for: On-boarding new employees; A refresher training for front-line and support staff; Organization–wide customer focus … Customer support specialists provide service or product information, solutions and relevant details to customers. The CCPC Accreditation program was established as a quality assurance measure for education providers and those being educated in that given discipline. Prior knowledge of Customer Service is an advantage, but not essential. Visit CSPN at www.mycspn.com or call 905-477-5544. When all requirements are met names will be added to the CSPN Register. 3 likes. Courses are easy to navigate and get through. Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Completion of CSPNâs certification process confers the right to use the title Customer Service Specialist and the right to use the initials CSS© after oneâs name. Satisfactory customer communication not only plays a key role in customer retention but also contributes in increased sales. Main Telephone Activity: Solve different practical exercises. Your organization can benefit from CSPN Certification in many ways: Join the many organizations who have completed CSPN Certification to raise awareness of and provide exceptional service to their customers. CCSP - Certified Customer Service Professional. Certified Customer Service Professional, London. CERTIFIED CUSTOMER SERVICE PROFESSIONAL. If you are looking for customer service certification, you have come to the right place. In this class, you will learn all the essential skills that are required to deliver efficient and reliable customer service. Programs are available as public sessions and customized onsite training. This certification is a comprehensive framework that covers all aspects of customer service which include: an effort to know the customer, communication, service attitude, dealing with challenges, building customer loyalty, keys to developing good customer service and many more. As can be expected of this course, the subjects covered tackle most of what is required by anyone interacting directly with internal or external customers. MedCerts programs are one of the fastest and most affordable ways to receive a quality education that leads not only to a credential, but also a career. Multinationals, Banks, Oil and Gas, Human Resources, Aviation companies and a host of others are presently looking for qualified people in Customer Service. CSPN’s world class certified facilitators have delivered to hundreds of participants globally. The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) © program equips participants with the tools, techniques, and effective customer service skills required in todayâs demanding work environment. CPD activities may be pre-approved by CSPN. Certified Customer Service Professional Every front-line employee needs a solid grounding in ‘customer service’ skills. Their engaging delivery style, pe… Customer Service Certification – Certified Customer Experience Professional (C.C.E.P.) Monday to Friday Let us help you wade through some of the questions that arise as you debate the worth of gaining a certification as a Certified Customer Service Professional. 6 Upon completion of the program, you will be able to build a solid foundation for your career and gain an industry-specific credential that is recognized by major organizations. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Atton Institute Dubai certified trainings and courses deliver the top skills on how businesses and government authorities can manage and improve client service and customer care, and how to achieve clients’ loyalty. Their engaging delivery style, personal anecdotes and personal approach to training is unparalleled to any other. Why Attend Every front-line employee needs a solid grounding in ‘customer service’ skills. At this time, we anticipate NO INTERRUPTIONS in the ability to enroll new students, as well as the support or service of our existing. When all requirements are met, names will be added to the CSPN Register. By completing 25 hours through a combination of these various activities certified members reinforce their existing skills and build new skills, while being exposed to up-to-date information relevant to the customer service profession. Experienced customer service representatives; Call coordinators and service dispatchers; On-Site Customer Service Training Classes. 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