The licensed plumber we had out indicated that the issues were manufacturing defects. Types: No heat last night nor this morning when I woke, although I had the unit set on heat and the thermostat set on 70 degrees. Rheem has four models of tankless water heaters for commercial use. I have bought and installed a 50 gal. Rheem did not for me. Rheem shame on you. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. That's horrible when we do not have hot water in used. Currently On Sale. RHEEM… 6 to 8 days is TOO LONG to wait for hot water! Require that they service Rheem customer warranty issues within 48 hours. I was then informed that there would be a $30 fee to expedite the part to my house. At 2 am my daughter woke me up abruptly and said that she smelled something from the laundry room, so when I went to investigate I seen that the hot water tank had chard around the control panel. For consumers looking for a tankless water heater, Rheem offers a variety of different capacity systems. … Electric tankless water heaters are the best option if you live in a very cold region because the gas units aren’t feasible for such an area since the supply of gas is limited and inconvenient. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.". Paid $500 for a local plumber to install, and it came out great. To follow up with the pictures I submitted and to the part that was burnt. Thank you, you have successfully subscribed to our newsletter! Its reputation for manufacturing durable, reliable water heaters makes it a good choice for most homes. Their plumber did call the next day and they did show up the following day. Had a master plumber install the water heater. The program is committed to helping communities across the country gain access to home comforts, including heating and cooling. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I pleaded, with no avail, with them to just replace the hot water heater since there was no positive indication of where the leak is occurring. We tried calling to get the replacement part but everything was closed until the following Monday. I highly recommend you stay away from any RHEEM water heater products. I will never buy Rheem products again. We value your privacy. Very quiet operation compared to the previous unit. Find helpful customer reviews and review ratings for Rheem RTG20124 Tankless Water Heater Flushing Kit at Amazon.com. ConsumerAffairs is not a government agency. We took a closer look at the differences in brand awareness, product line, price, quality, warranty to help you make the right decision in the AO Smith vs Rheem rivalry. However, with our list of Rheem Water Heater Reviews, we have compiled them for you to help you find the best products easily. Called Rheem and after a few transfers I was finally given a service approval. Rheem’s warranty at this point is full parts and full labor. Purchased a Rheem hot water tank and had it installed August 2020. FAQ. They do not offer good customer service and don’t stand behind their products. Rinnai make the most expensive tankless water heaters so you can save money with a Rheem. The Rheem RTE 13 is far and away the most popular tankless water heater on the market. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high. 2) Code usually requires hot and cold shutoff valves for water heaters. Both plumbers that came said that they are the worst to deal with. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. WE had a Rheem water heater installed on December 3, 2020. DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Hopefully if you buy something from them and you have an issue they will honor their commitments. Financing: Check Price on Amazon.com #4 FAQ. Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. I had my heating and cooling unit installed at my home on July 18, 2012. Enjoy reading our tips and recommendations. I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. I know now after reading all of them and experiencing this scary moment I will not be purchasing from the company again. Needless to say, I have called a different refrigeration service to look at it and tell me AGAIN what's wrong with it. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheem's poor manufacturing. Rheem is a good product, well made, and has a great track record. Mine was installed by Greg Hookenshoven Heating and Air Conditioning. I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. Rheem RTGH-95DVLN 9.5 GPM Indoor Direct Vent – Best Natural Gas Tankless Water Heater Another gas heater that makes an excellent choice to consider is … Commercial tankless units: It is determined that I need a part and that they will ship it to me... Ok, no problem. Find helpful customer reviews and review ratings for Rheem Tankless Water Heater AP12993C Pressure Relief Valve at Amazon.com. We bought the Rheem Water Heater 2 years ago. The brand-new RTEX-13 is the updated version, and it’s even better! He sent an email for me to call to discuss. Unsubscribe easily. I also recently replaced my water heater with a Rheem which is very efficient. I am waiting on a new thermostat from Rheems great tech support. This company is not yet accredited. Rheem designed its tankless water heaters to provide hot water to operate three appliances at the same time for an extended period. Our whole-home tankless water heaters, available in natural gas, propane and electric models, are great for homes with busy families, homes with luxury bathrooms and vacation homes, while our point-of-use electric tankless water heaters are ideal for a single faucet or shower. To begin, they only offer a vent stack for 6" walls -- none for 4" inch walls (you can only offer at Rheem.com, same price and free shipping). PS- I fixed it myself- took all of 10 minutes once the tank was drained. Get buying tips about Appliances delivered to your inbox. DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. Bought this unit to replace an older model Rheem tankless water heater that was over 15 years old. Bought a 5 ton 20 SEER Heat Pump. I mentioned these details to the service tech, and he gives me this other "BS" explanation about "if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla...". Consumers can go online, register their unit and download a warranty guide. Moreover, their customer service is top-of-the-line and they pride them self of the best warranties in the business. I purchased my hot water heater in May and less than one month later a part went bad. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. Plumber came back later to see what was wrong. Plumber contacted Rheem and explained what was going on with the water heater. First of the month, it goes out, and I find out today that it requires a $300 part to fix. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Read page 5 of our customer reviews for more information on the Rheem Performance Platinum 8.4 GPM Liquid Propane High Efficiency Indoor Tankless Water Heater ECOH160DVLP-2 Find out about events in your area and how you can help through Rheem’s website. I am back on hold for 20 minutes. Not only is… I have never been this livid with a company in all of my 40 years. We looked at the Rheem Gladiator Water Heater as a reference point for our guide. Again I was put on hold until the shipping department picked up. It's supposed to be colder tonight than it was last night. This is complete garbage. Plumbing company in Maryland told my plumber they did not have a work order for my water heater. He installed it but, not only did we have to pay for the part but also the installation. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. In March of 2015 we built a new house and had a Rheem water heater installed. Consumers can enjoy features such as convenient monthly payment options, competitive interest rates and an open credit line for future purchases. I do know that the owner of the business that installed mine and my mother's units knew how unpredictable and terrible the product was because others have had trouble with them; but, he still installed and bragged about how dependable and efficient it was. I trusted the person, whom I know personally, to help me, not rip me off. They answer and take my info and then transfer me to Warranty. Customers say that operation is flawless and that the hot water kicks-in in mere seconds. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. I call the contractor (super nice folks), who tell me they can't and won't even try to schedule until I have the part in hand. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. We have softened water and it is not from a well. Be the first one to find this review helpful. My elderly mother also has a Rheem and the motor on her new unit went out a few weeks after the unit was installed. Mine is about 10 years old and it’s fine. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. My only two gas appliances are the furnace and the water heater. Installation is also usually cheaper for a Rheem than Rinnai. I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. A little after a year a leak developed and burnt out the control board. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The hot water tank work fine all this time until the warranty had run out (of course) but on 12/2/2020 with all the other issue going on with Covid-19 we had a major issue with the control board on the tank. Be the first one to find this review helpful. Read honest and unbiased product reviews from our users. Its location on this page may change next time you visit. Rheem hot water heater back in 2014. Rheem is sold by independent contractors around the world and at retailers nationwide. Remember that your water’s inlet temperature will have a significant impact on the unit’s performance, so choose the one that best suits your location. Ok. Real world. Both heaters were not able to be repaired and neither lasted even 5 years. The company should stand behind their products and not sell defective products. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. Thank you, you have successfully subscribed to our newsletter! Rheem is a good, mid-level water heater brand that's not too expensive. Rheem works with Synchrony Bank to offer consumers financing options for their home comfort products. I receive an email from Rheem stating the following: "Thank you for contacting Rheem. Sign up to receive our free weekly newsletter. Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Rheem manufacturing process failed, and now they want the customer to help defray the cost. He thought all was working well. Easy to find: Rheem has done a great job with the 9.5 GPM output for users who demand high volumes of hot water. Rheem tankless water heater reviews say that installing the unit is a snap and that it works so much better than other water heaters they have tried from other manufacturers. Unsubscribe easily. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I have deep regrets buying a Rheem product. I have a 6 year warranty. Parts are easy to get and it is easy to repair when needed even though that’s rarely. I purchased a brand new 40 gallon Rheem water heater in November of 2019. After getting connected to the shipping dept, I was ask to give them $30 to overnight the part to fix the 6 month old water heater. The Rheem RTEX 13 deservedly ranks among the very best tankless water heaters, taking up little space wherever it is installed, but powerful enough to supply multiple water sources. I am able to control the heat pump and my water heater from a app on phone. Bosch. Efficiency. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. Rheem’s HOC program was created as a way to unify all of Rheem’s charitable giving across the continent. Since properly-maintained tankless water heaters can reportedly last 20-30 years, that's legitimate! They charged around $100 for sending a new gas control. We have good local water.) Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. I am posting this because with all the review I am reading with this company I felt that it was important that everyone think and read before you buy. These are the picture I took from the board. This company is not yet accredited. This model has only been out a short while, but it’s already proving to be a more reliable, user-friendly unit than the previous one. EcoSmart ECO 27. But the vent stack offered and the return policy is horrible. Purchased a 50 gallon Rheem electric hot water heater from Home Depot. It is only January 2021 and I have had this worked on so many times. I wish I had known how bad Rheem units were prior to having this one installed. See reviews below to learn more or submit your own review. Love the ECONET system. I'm just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. The lowest rung of the Rheem gas heater family, these water heaters begin at a UEF of .54 and top out at .81 for the most efficient model. COST ADDS UP!!! Copyright © 2020 Consumers Unified LLC. As with many electric tankless water heaters, the Rheem RTEX series is highly energy efficient and will help reduce your energy costs, especially if you are upgrading from a full tank heater. Nice lady tells me that my part has not been processed yet. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. Hybrid heat pump and my water heater on time and the contractor us. ) advantage meaning maximized performance and minimized footprint Rheem ® tankless water heater products our newsletter high volumes hot... 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