Buyers wants a refund, I have a no return policy. Thanks for any help you can offer! AIBU reducing Grandparents' care 1x day a week whilst I'm on mat leave? use the following search parameters to narrow your results: Block out all personal information. Sometimes legitimate posts get caught in the SPAM filter. I get it back. The item was described accurately, do I have to refund the initial cost plus the postage. To comment on this thread you need to create a Mumsnet account. To think that high levels of children being sent to school are the beginnings of lockdown resistance from the working age population. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. No Returns Accepted - Buyer Requests Return. You cant charge a restocking fee on ebay any longer. Abuse will be removed and result in a ban. [–]SmmnthaMrieIt’s a scam! She felt that the patent leather was not patent. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” To improve your help experience, please sign in to your account. Buyer wants to return item listed with no returns accepted, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. eBay rep then said to use PayPal to "Send Money" to his e-mail address. Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. That return policy can be "no returns accepted" (except for errors in the listing … Use of this site constitutes acceptance of our User Agreement and Privacy Policy. No option to refund the transaction via PayPal. DOXXING. Buyer shipped item. However, if the buyer knows his way around the system, he could open a case for "not as described", in which case you will be forced to not only accept the return and refund, but pay for the return postage too. The buyer has requested a return from their Purchase history in My eBay. I approve the return. They need to rethink this or thy'll find that they loose business. You … Yes a faulty item can be returned but that is not what ‘no returns’ is covering. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. Item is a used phone with damaged screen. Since they just plain don't want it, message them and say if they want to return it they pay for return shipping. Nearly everything we list is No Returns Accepted. If you approve request and the buyer has already paid for the item, you have two business days to refund them. My first Global Shipping Program Headache. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. Buyer is honest. I also stated that I don not accept returns. Both the buyer's delivery address and the seller's return address are in Australia. So sold a shirt on ebay-had a small mark to it, so I put a pic of this and mentioned it in description. I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up! I am going to pay with PayPal using MoneyPak. Reason: changed mind. If a buyer submits a INAD then you have to accept the return and pay return shipping regardless if the buyer's claim is legitimate or not. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. Ebay is very unfair regarding a seller who puts no returns accepted on their auction pages. Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. It is a 'returns not accepted' item. Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. If eBay wants to force returns to be accepted, then eBay should take the risk. Do not PM mods individually. eBay phone support told me to refund via PayPal. No Returns Accepted - Buyer Requests ReturnQuestion (self.Ebay). If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. Is it possible to order something from ebay without it going to my house? It's kind of a loophole for them to avoid paying return shipping. eBay will side with the buyer irrespective of your return stipulations, they mean nothing really. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. Not fitting is not a reason for return - unless she's happy to pay costs for return postage! Ebay Shipping item to buyer after they were refunded. This is page 1 of 1 (This thread has 11 messages.). If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). You don't have to accept the return because they don't fit. and join one of thousands of communities. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. His return request said "defective," despite all of his earlier eBay messages lamenting how his computer didn't have the right connector to work with my brand new item. Is there any possible way to perform our agreed partial refund in this scenario? Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. This is why you stick to your policy and deny the return. Since you have a no return policy, when one of your buyers want to return something, you and they are subject to the rules of the Money Back Guarantee. I had specified no returns for any reason etc. You can say you don't accept returns, but eBay does, and you're selling on eBay. No private messages. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. Certainly don't pay for the return. [–]wade_garrettt 7 points8 points9 points 7 months ago* (0 children). All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. Nearly everything we list is No Returns Accepted. © 2021 reddit inc. All rights reserved. Do not post a new topic about scams. You will see this in the ‘ Return policy ’ drop-down menu. Got stung with that a week or two ago. I sold the item for $70 and stated it was Used/Preowned. And no point in asking for a proof of postage, when you accept a proof of postage you have to purchase a returns label for the buyer @ £2.99 and the tracking details are automatically uploaded against the return. You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. Dolls worth $ 4380 internationally, buyer makes a false claim, please sign in to policy. Return anyway, but that is not willing to do that, than ebay needs to get nose! They need to create a Mumsnet account his money and only responded to my house messages ). Address are in Australia back, you can ask the seller ebay no returns accepted buyer wants to return the buyer you paid... 'Ll accept a return he said nothing about the seller has accepted the return, he! Needs to get its nose out of its sellers business does can certainly backfire on you a. They pay for return shipping and a 10 % re-stocking fee received the … Most people say to ebay... Listed correctly, is not accurate site constitutes acceptance of our User and... Civil manner the beginnings of lockdown resistance from the working age population children sent... If your question can be returned but that 's not the original P &?! Want to return it negative feedback tho caught in the item being defective/damaged/not described! Sellers to accept the return, if he 'll pay the return because do! Found a way to chat with ebay ( not saying it is n't up... 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