Step 3. But due to the ongoing lockdown, staffs responsible for reading and updating your electricity consumption are unable to go door to door. Please note that Eskom conducts monthly telephonic, on-line and automated surveys to assess the quality of our customer service. Sending us a meter reading When you send us a meter reading, always exclude any numbers in red. In My Account, you can enter a meter reading manually or take and upload a picture of your meter. Submit. Online, via our website Online meter reading Then take the reading from left to right, ignoring figures after the decimal point. It involved much paperwork and a lot of mobility in and out of the power offices. Request copies or download latest or previous bills. If you'd like to provide a meter reading to ensure your bill is as accurate as possible, you can do so online. If we are unable to take a reading, and your meter is inside, we’ll leave you a card so you can send us your own reading. Smart meters – track your progress. We know the importance of accurate meter readings. Read the dial on the left first. Help at hand. Phone. You can now submit your electricity meter reading online. Why meter readings are important. Every dial on every meter revolves from 0 to 1 and on to 9 before continuing to 0 again. Dual Digit meters . The quickest way to give us a meter reading is through your online account.If you don’t have one yet, it only takes a few minutes to register and you can start benefitting straight away. Smart Metering saves errors, time and money and is easy to do. If you have a single rate meter: Always read the ‘R1’ register and simply write down the numbers from left to right. Conventionally, meter reading all the way to bill payment was a tedious and long process. Benefits of Meter Reading. TaYi3428 : If you would like to register or you have forgotten your password please click the buttons below. You can scan the reading on your digital meter with your smart phone’s camera – it only takes a few seconds. To check Meter Number press 65 then the blue button, the meter number is the 11 digit numbers that displays on the screen. Your Account No. Eliminate outside materials in your home by switching to paperless billing ; Keep track of your bill, including payment reminders and your billing history; Pay your bills how you prefer, including credit card, and setting preferences like equalized and automatic payments; Keep your bills accurate. Find contact details for customer service, assistance programs and more. Online meter reading and monitoring made simple. Information you'll need Your account number (printed at the top of your bill). You can send your readings online - all you need is your account number. To see your meter reading, please use the 'IMPRT' screen. Where we can start to take the Meter Reading. That's probably because you've got a basic meter, and for some reason, we weren't able to get a reading. On the agreed meter reading date, you can notify us of your meter status yourself: Over the phone, using the meter reading notification number When doing this, please have the meter number, the meter reading, your postcode and the date of the reading to hand. There’s no need to note down any number(s) after the decimal point. Having access to your electricity account online will enable you to do the following: REGISTERED CUSTOMERS LOGIN : LOG A FAULT View your bill history . Stand directly in front of your meter. You can call us with your reading on 0345 672 2999 or text phone 0808 143 1195. You can provide your meter reading in one of three ways: Submit your meter read online. Maybe a barking dog gets in the way, a gate is locked, or the scheduled read date just doesn’t work. Reading a digital meter Standard Electronic meter . 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