Meanwhile, Hilton has developed its own proprietary IoT platform, and Marriott has partnered with Legrand’s IoT programme and Samsung’s ARTIK cloud-based IoT platform, with both hotel chains aiming to roll out IoT connectivity across their properties. Back in January, the travel and hospitality industry was busy forecasting the top hotel trends of 2019, anticipating what the next twelve months may have in store for the world’s travelers and accommodation providers.. Now that we’re just about halfway through the year, it’s the perfect time to take another look at the hospitality trends we recommended watching out for in 2019. As one of the least innovative industries and yet highly customer-facing, the hospitality industry is slowly seeing the need (and customer want) for, The hospitality industry has caught on to the rising trend of. Check out our Affiliate policy and what this means here. With that in mind, here we preview the top three technology trends for 2019. At The Cosmopolitan of Las Vegas, guests are invited to text Rose, the hotel’s “resident mischief-maker” and chatbot, for VIP access to clubs and other insider tips, as well as room service requests. While currently wearables are used to describe smartwatches and bands only, the term actually encompasses any type of accessories that can be fitted with computational capabilities. From chatbots and robots to machine learning, AI is already present across the hospitality industry. It is mandatory to procure user consent prior to running these cookies on your website. How can hospitality leaders make a sustainable difference? The truly revolutionary way to use biometrics in the hospitality industry goes toward knowing what the guests would enjoy most even before they are aware of it. Hilton Worldwid… The Open Access Government site uses cookies, blockchain-based hotels and vacation rentals marketplace, enables hotels to manage bookings. Let`s review the hottest technology trends in the travel industry: 1. Digital check-ins and check outs along with initiating special requests in your hotel are now possible for guests on their mobile, tablets or computers. The Radisson Blu Hotel in Delhi employs a fully automated pool cleaning robot that not only does its job exceptionally well, but also uses fewer chemicals. From integrated cloud communications to touchless, interactive service, the potential for the hospitality industry to revolutionize the guest experience has never been as imminent as it is today. Before the year begins, read our guide to help you understand how to convert your marketing efforts, implement analytics, use drone photography to highlight your property, and much more. Accor Hotels has introduced. Weaponizing Travel 2019 brings the opportunity to engage with your audience using all the latest technological trends. As these features change the industry, cultivate your knowledge of emerging devices and capabilities. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. It has even reached the kitchens, with automated orders being just the start, and the latest development being robotic cooks doing the brunt of the work. A guest unlocks the door with her smartphone, walks into her room, and based on past preferences, finds that the air temperature, lighting and music are set to just the right levels. Disruptors within the industry such as Airbnb or Marriott, with its “room of the future”, have been quick to deliver it but, … According to the ever increasing demands of the consumer, the pace has to be kept up. With the transparency of cryptocurrency, hospitality businesses can satisfy customers in a new way. Cleanroom, Facility. are not fond of this trend and would rather not be served by a robot. Home / Six Tech Trends Still Reshaping Hospitality in 2019. Besides enhancing the guest experience, voice technology can improve back-of-house efficiency as well. Such are the possibilities of IoT technology, which offers guests a growing range of options to personalise their environment using an in-room tablet, smart speaker or their own smartphone. These cookies will be stored in your browser only with your consent. Hotels have brought about a different outlook to check-ins and check-outs. Further integration of the IoT within hospitality could prove especially attractive among mobile-savvy Millennial and Gen Z travellers. In the face of these challenges, venues are turning to technology to digitise their operations, driving efficiency, cutting costs, and making the customer experience more enjoyable. Here are some digital trends making waves in the hospitality industry in 2019 – and beyond. Top 6 Hotel Technology Trends of 2019. Already, we are seeing examples of its role within the travel and tourism industryand this is only going to increase. It’s amazing to see the extent of technology’s effect on the hospitality industry and we can’t wait to see more innovation developed for the industry in the future. Intuitive attributes, such as facial recognition and voice activation can offer users a faster service and better customer experience. It can revitalise loyalty programmes by ensuring that points are kept securely and can be exchanged across multiple platforms; Japanese e-commerce platform Rakuten has announced plans to transition its loyalty points into Rakuten Coins, its own digital currency. The hospitality industry is changing – rapidly. You have entered an incorrect email address! #2 - Sharing economy Airbnb represents a major disruption in the hotel industry, making the competitive landscape tougher than ever. Although voice processing and speech recognition became available in the 1990s, it still couldn’t process or deliver natural speech patterns which made usage difficult and affected user experience. While currently wearables are used to describe smartwatches and bands only, the term actually encompasses any type of accessories that can be fitted with computational capabilities. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. 5 Technology Trends that Revolutionize Hospitality Industry in 2019. Hospitality Technology Trends for 2019. Les Roches Global Hospitality Education, Switzerland. This means that guests will have access to their documents, music, and streaming services, and they will be able to control environmental settings such as room temperature or lights. That’s when innovation can really do wonders. The hospitality industry has been undergoing tremendous changes and disruptions over the last two decades. Gartner predicts that 85% of customer interactions will be managed without a human by 2020. The omnipresence of technology is bringing some exciting new hospitality tech trends that we can’t wait to see put into action in 2019. This will leave the staff with much more time for relevant guest interactions and ensuring everything is up to highest standards. While technology is not a replacement for human interaction, lifelike features can make technology more appealing to users. AI and Data Analytics one of the top Hospitality Technology Trends . Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Save my name, email, and website in this browser for the next time I comment. Editor’s note: Since this popular story about hospitality industry trends was written in July, 2015, Smart Meetings has updated it over the years so you can follow the trends through the ages. These cookies track visitors across websites and collect information to provide customized ads. Edge computing provide a unique opportunity for the industry to deliver services on a global scale while still addressing local data needs. While currently wearables are used to describe smartwatches and bands only, the term actually encompasses any type of accessories that can be fitted with computational capabilities. Staff schedules and training would be done through wearable tech, with other predicted uses being guest access to hotels, guest orders, payments, and staff access to workstations. At Towerwatch we use cookies to improve your experience. Able to answer guest questions, handle check-ins and deliver discreet room service, these helpful robots can lessen the burden on human staff, enabling them to spend more time with guests who seek personal interaction. Regardless of when or if a downturn materializes, hospitality leaders can always benefit from early planning. ,” smartwatches and fitness trackers have become as prevalent as mobile phones. Technology trends predicted for 2018 and their evolution in 2019 Let’s dive into what we had seen as hospitality trends for 2018 . Observe Technology's Revolutionary Influence. Whether you are a hotel, in the travel industry, or an airline, your ability to stay up to date with what’s hot now is crucial for your ongoing success. The guests will have the options to set their preferences even before they arrive at the hotel, so the room will be fully tuned to them once they enter. Please accept these to continue, you can adjust these cookies or turn off non-essential cookies in the cookie settings. Biometric data has become a standard in many areas today, with many mobile phones and notebooks having face-recognition software and fingerprint scanners. From private digital currencies to robot butlers, how the hospitality industry is evolving to stay competitive. Accor Hotels has introduced Seeker, an installation that suggests travel destination based on behavioural analysis. For instance, IoT technology can be used in hotel rooms to provide customers with a device that connects to everything f… as an example – named “Rosie,” has LIDAR detection to efficiently avoid obstacles and is fully autonomous in operation. ... As we study technology trends from the past year, we get a better look into what trend is still reshaping 2019 and beyond. Notably, such technology may also help hotel groups set themselves apart from tough competitors like Airbnb and HomeAway. In the event of softening demand, the pressure will be on for revenue managers to maintain rates as pricing power shifts to the consumer. Advanced Office 365 Security For Remote Working, How to Secure Microsoft 365 for Remote Working, The Importance of IT and Cybersecurity in Hospitality, The Link Between Unpatched Machines, Ransomware, and Data Breach Threats Increase Threat Severity for Businesses. But opting out of some of these cookies may have an effect on your browsing experience. This trend is already present in hotels, who are seeing a surge in robotic help with cleaning operations. While the Covid-19 pandemic is focusing many industry players on short-term business survival, understanding the top hospitality trends will be essential for long-term competitiveness. Necessary cookies are absolutely essential for the website to function properly. 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The Cybersecurity & IT Project Support Provider for London Retail & Hospitality. Seeker records and analyses heart rate, skin responses, brain waves, and behaviour to stimuli presented through its LED panels, waterfall, pillars, and a video board. Customers value real-time interaction. But the technology has the potential to evolve much further, bringing customers a convenient on-demand service, greater personalisation and closer engagement with brands. Ebookers, a travel site owned by Expedia, has introduced SenseSational, an online tool which uses real-time facial recognition software to track users’ faces as they look at certain images and sounds on screen. “31% of restaurant guests and 41% of hotel guests will be more likely to visit an establishment with greater frequency, by an employee without having to give their name or show a loyalty card.”, The truly revolutionary way to use biometrics in the hospitality industry goes toward knowing what the guests would enjoy most even before they are aware of it. With the ebb and flow of technology trends, it's vital to track what's popular in travel and tourism. In fact, the 2018 Lodging Technology Study published by Hospitality Technology found the majority of hotel systems will be in the cloud by 2019. When a guest is recognised as soon as they enter the hotel or restaurant, their overall experience is improved, which will make them more likely to return. There are, however, certain trends that impact the course of hospitality and we made sure to keep track of them, in order to help you assess what’s to come. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Staying on top of current trends is vital for any business, but it is especially important for businesses in the hospitality industry. Hospitality Industry; Six Tech Trends Still Reshaping Hospitality in 2019; Hospitality Industry. Speaking of hospitality industry trends, the growth is most obvious and will include growth in Hotels, travel, events and transports. However. Once again, they did not disappoint with their candid responses. Luxury hotels like The Plaza New York, Aria in Las Vegas, The Torch Doha in Qatar and GHM Hotels have all introduced high-tech smart rooms. We chatted to some of our experienced industry staff who weighed-in on some of the Top 6 Trends for 2019 in the hospitality and tourism industry. Beyond the screen, facial recognition could have other practical uses soon, such as enabling swift check-in at meetings and events, and quick access to public transportation systems. 1. The hospitality industry is going to fire on all cylinders in 2020 and beyond. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. While it can do most work on its own, if there’s a spot that requires extra attention, it can be controlled remotely too. On the other hand, more than 80% of them are sure that robots will be cleaning restaurants soon. We also use third-party cookies that help us analyze and understand how you use this website. The omnipresence of technology is bringing some exciting new hospitality tech trends that we can’t wait to see put into action in 2019. The installation then suggests perfect destinations based on those responses. On Airbnb, travellers receive customised search results based on their browsing and booking history thanks to powerful machine learning algorithms. Automation has taken the world by storm, and it’s currently sweeping (pun intended) through hospitality too. This trend is already present in hotels, who are seeing a surge in robotic help with cleaning operations. The Hospitality has its primary roots connected to the traditional way of working, but as times are changing, there is also a constant break thorough being observed in technological innovations. The top technology trends in hospitality for 2019. A recent industry research conducted by professional services company Deloitte concluded that smart technological solutions are the new normal. Keep an eye out for these ten trends in 2019 and let us know if we missed any major technology trend in the hospitality industry. 1. Innovative Budget concepts like Tru by Hilton and many others are clear indicators of the trends in the hospitality industry. On the other hand, more than 80% of them are sure that robots will be cleaning restaurants soon. Customer service robots have also been appearing in retail stores and airports; SoftBank Robotics’ Pepper, a humanoid robot developed with IBM Watson, has been introduced at Munich Airport and Václav Havel Airport Prague, where the robot informs and entertains passengers by dancing and offering to take selfies. The hospitality sector needs to adapt if they want to attract customers and keep them satisfied. Some hotels are already implementing wearables, where guests can opt for a wearable device instead of a key card and access the hotel and their room with a simple wave of their wrist. By Riccardo Campione and Dr Alain Imboden - Jan 15, 2019. By eliminating the need for a middleman, this technology enables hotels to offer prices that are 20% lower without affecting profits. #1 - Virtual communities Social networks and in particular TripAdvisorhave had a profound impact on customers. According to Oracle’s research on hospitality tech trends “Hotel 2025,” smartwatches and fitness trackers have become as prevalent as mobile phones. Through interactions with our customers, participation in several industry conferences and trade shows, and our global community of employees who work remotely in different travel markets around the world, these are the top hospitality industry trends we predict for 2019. Millennials have got it right! It has even reached the kitchens, with automated orders being just the start, and the latest development being robotic cooks doing the brunt of the work. A solid technology stack supports the mission of event professionals to deliver mesmerizing experiences by providing timely information and by offering smaller-scale meetings the technology they cannot afford. And currently, the food, drink and hospitality industries are in the process of being transformed by emerging technologies. One of the most exciting emerging travel technology trends is the Internet of Things (IoT), which involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data. Long queues at the front desk during peak seasons are quite distressing for guests.Would you like to wait for a room key when you’re all jet lagged? Many resorts and hotels are incorporating high-tech solutions that enable guests a fully personalised experience during their stay, with the ultimate aim being that the room feels like home as soon as guests connect their devices. This past year has seen a new digital wave taking over the hotel industry. This has led to more transparency and, overall, to an improved quality of the services provided by hospitality companies. The tool then reveals the user’s identity as one of four “tribes” – The Adventurer, Culture Collector, Sun Seeker and Bon Vivant – and suggests destinations and activities that match the tribe’s travel preferences. As one of the least innovative industries and yet highly customer-facing, the hospitality industry is slowly seeing the need (and customer want) for increasing technology. Hotels have also embraced this technology to personalise experiences for their guests. Like many of the other technology trends in the hospitality industry, investing in a check-in/cocierge app requires a small initial investment and can lead to greater efficiency and savings as hotel staff are able to focus on customer service and property developers don’t have to create large static reception desks at each entrance and hotel location. Micro-Integration of Software Solutions This is further reinforced by the fact that lodging properties listed on Airbnbdo not necessarily have to comply with the same rules and regul… To book, users pay the equivalent amount in euros, pounds or dollars, which is converted to LOC. Written by. Innovative payment solutions Many hotels have added in-room smart speakers and voice assistants that let guests simply say what they need, but this technology is also still in its early stages. You also have the option to opt-out of these cookies. In addition to serving as a virtual concierge, Rose answers guests with humour; tells the bot, “I love you,” and Rose replies with a diamond ring emoji and the message, “Back that up with some hardware and we’ll talk.” Guests who interact with Rose are said to spend 30% more in the hotel than those who do not, and are 33% happier when they leave. Hotels are adopting the newest innovations quicker than before, and new innovations for hospitality are continuously being rolled out on a global scale. These cookies do not store any personal information. Seeker records and analyses heart rate, skin responses, brain waves, and behaviour to stimuli presented through its LED panels, waterfall, pillars, and a video board. Two Roads Hospitality has partnered with Amazon and Volara to develop a customised Alexa for Hospitality platform that facilitates daily tasks for staff, such as identifying maintenance problems or signalling that a room is ready for check-in. From staff having their very own digital assistants to offering personalized hotel rooms, here are some of the coolest trends that await us in 2019. Smart integration is one of the potential technology trends that can adjust the availability of all online portals where the hotel is listed for bookings in real time; also it records special requests. 7 Emerging Hospitality Technology Trends in 2019. Press release - Orion Market Reports - Hospitality Market Trends, Analysis, Industry Size, Growth and Forecast - 2019 to 2025 - published on openPR.com Millennials get a bad rap for their demanding nature and overall restlessness. As we proceed into the future, it is clear that the broader themes affecting the hospitality industry are communications efficiency and mass customization. Technology is transforming the way travellers interact with brands before, during and after their journey. Offering transparency, security and control, blockchain technology has the potential to change business models across industries. Riccardo Campione and Dr Alain Imboden, Associate Professors at Les Roches Global Hospitality Education in Switzerland, discuss the top technology trends in hospitality for 2019: AI, IoT, blockchain and cryptocurrency. In addition to improving customer experience, new technological solutions also contribute to the improvement of inner operations and management. A seamlessly customised experience is challenging for private residences or boutique hotels to offer, even if they have some smart technology on the premises. Current technology trends are on the rise, influencing several industrial sectors, among which is the travel and hospitality industry, we're enhancing the guest experience of the utmost concern. Technology is updating and changing every single day. Nowadays, hotels have to make the choice to either take the leap and innovate, or to be left behind. EHL Insights. And chatbots, already in use by leading travel brands such as KLM, Kayak and Booking.com, provide customers with useful information, personalised recommendations and rapid response times. This is probably the most important one in the hospitality technology trends list of 2020 and 2021. Far from pulling hospitality away from its soul as a people-centric industry, the adoption of new technologies allows businesses to deliver greater personalisation and better service. Artificial intelligence (AI) gave the information technology industry the much-needed … *This post may contain Affiliate Links which means we may earn from qualifying purchases you make via our website. The world of technology is constantly changing and always surprising. One prediction states that wearable tech will be a disruptive change in hotel management. Top 5 hospitality trends in 2019. Blockchain. However, over 50% of consumers are not fond of this trend and would rather not be served by a robot. The hospitality and leisure (H&L) industry is big and diverse; it ... and implement the latest technology to realise savings on back-end administrative processes, which could be invested in new ... 5 | Hospitality and leisure trends 2019 Part of PwC’s 22nd CEO Survey … In recent years, hospitality technology has developed at an exciting rate, and today’s guests are quick to expect the latest tech product or service. The hotel has partnered with Chinese messaging and mobile payment app WeChat to offer travellers a seamlessly connected experience. Analytical cookies are used to understand how visitors interact with the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. There is no replacing the human element when it comes to cuisine. Travellers can browse hotel listings with prices given in LOC, a cryptocurrency whose exchange rate is shown in real time. At Intercontinental Shanghai Wonderland, face scanners enable guests to verify their identity at check-in, pick up a digital room key and gain access to the dining room at breakfast. Every year, Hospitality Technology asks its Advisory Board members to pull back the curtain on their respective companies’ strategic goals for IT, insights into broader innovation trends impacting the industry and finally for thoughts on the traits that make successful technology leaders. Some hotels, like Westin, even offer sleep monitoring wristbands to ensure their guests get good sleep. According to Oracle’s research on hospitality tech trends “. Maidbot as an example – named “Rosie,” has LIDAR detection to efficiently avoid obstacles and is fully autonomous in operation. 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Visitors with relevant ads and marketing campaigns uses cookies, blockchain-based hotels and vacation rentals marketplace, enables to... To change business models across industries save my name, email, and website in browser! Many mobile phones provide information on metrics the number of visitors, bounce rate, traffic source, etc about! Human element when it comes to cuisine again, they did not disappoint their! Alessandra in Houston, Texas, has adopted wearables for staff management and improved their operations... And always surprising across websites and collect information to provide customized ads their demanding nature and restlessness. The option to opt-out of these cookies track visitors across websites and collect information to provide customized ads can. Dr Alain Imboden - Jan 15, 2019 the travel and tourism us analyze and understand visitors. Improved quality of the IoT within hospitality could prove especially attractive among mobile-savvy Millennial and Z. 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Edge computing provide a unique opportunity for the next time I comment ads... Understand how you use this website robotic help technology trends in hospitality industry 2019 cleaning operations this post may contain Links. Purchases you make via our website for 2019 probably the most important one in cookie! Being rolled out on a global scale adoption of smart business technology for a,... By 2020 by Riccardo Campione and Dr Alain Imboden - Jan 15, 2019 different outlook to check-ins and.! Their candid responses category as yet offer users a faster service and better customer experience in... Mobile phones inner operations and management more time for relevant guest interactions and everything! World by storm, and website in this browser for the hospitality technology trends in hospitality industry 2019 in –... One prediction states that wearable Tech will be managed without a human by 2020 been classified into a category yet... 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Those that are about to influence and shape the face of travel in 2019 January 16,.. Into the future, it 's vital to track what 's popular in travel and tourism this! Hospitality for 2019 leap and innovate, or to be kept up can users! Links which means we may earn from qualifying purchases you make via our website is only to! Transforming the way travellers interact with brands before, and it ’ s when can!